In the solar industry, a “solar orphan system” or “orphan solar system” is a residential or commercial Solar Energy System that no longer has a certified installer actively monitoring and servicing it. This can happen when an installer goes out of business, exits the Georgia market, or simply doesn’t offer ongoing service agreements — even if they’re still operating. The result is the same regardless of the reason: a homeowner or business owner left with a Solar Energy System that may be offline or underperforming, a lapsed labor warranty, and no local service provider to call for repairs or support. In Georgia alone, tens of thousands of homeowners and business owners find themselves in this situation — and many don’t even know it until something goes wrong. If your system has been left without a service partner, Custom Solar Solutions is here to help. 

Yes — and you’re not alone. Many Georgia homeowners and business owners are in exactly this situation, with what the industry calls an orphaned solar system. Even if your original installer is no longer in business or no longer services your area, your system’s hardware manufacturer warranties on panels and inverters typically remain valid and transferable. What you lose is the labor warranty provided by the original installer. Custom Solar Solutions specializes in stepping in exactly where your previous installer left off. We perform a full system diagnosis, complete any necessary repairs using our own in-house factory-certified technicians, and issue you a new local labor warranty so you are fully protected going forward. 

The loss of your original installer affects your labor warranty, not your equipment warranties. Panel manufacturers and inverter manufacturers like Enphase, Sol-Ark, and SolarEdge maintain their own independent product warranties that remain intact regardless of installer changes. However, activating those warranties and managing claims now requires a certified local service provider. That is exactly what we do at Custom Solar Solutions — providing faster manufacturer warranty support, protecting your system’s performance, and giving you the peace of mind you deserve. 

Monitoring access can often be fully restored. For Enphase systems, we can transfer system ownership to our installer account and reconnect it to the Enlighten monitoring platform. For SolarEdge and other platforms, a similar re-commissioning process applies. Custom Solar Solutions includes solar monitoring restoration as a standard part of every service repair we perform in Georgia — because a Solar Energy System you can’t see is a Solar Energy System you can’t protect. 

If you’re dealing with an orphaned solar system — one that no longer has a certified service provider behind it — start by reaching out to Custom Solar Solutions. We specialize in servicing orphaned solar systems and Solar Energy Systems without active service agreements across the entire state of Georgia, including Atlanta, Sandy Springs, Marietta, Roswell, Alpharetta, Kennesaw, Smyrna, Duluth, Cumming, Woodstock, Canton, Decatur, Lawrenceville, Peachtree City, Savannah, Augusta, Columbus, Macon, and Athens — and everywhere in between. Our in-house certified service team will diagnose your Solar Energy System, explain exactly what repairs are needed, and provide a written estimate — with no sales pressure and no surprises. We also handle all coordination with your Georgia utility provider, including Georgia Power and Cobb EMC, for grid re-interconnection after repairs are complete, keeping you informed every step of the way so you always know where things stand. 

Custom Solar Solutions is a Georgia-licensed and fully insured full-service solar design and installation company operating under Georgia’s State Licensing Board for Electrical Contractors. Our dedicated service division specializes in orphaned solar system repair, maintenance, and monitoring restoration — as well as service for any Solar Energy System without an active service agreement, regardless of who installed it. We bring factory certifications from leading Solar Energy System manufacturers, combined with over 35 years of combined hands-on experience in the Georgia market. Unlike general electricians or national service firms, we understand the specific failure patterns, warranty structures, and utility requirements unique to Georgia. Every technician we send to your home or business is a member of our own in-house team — never an outsourced subcontractor — and we stand behind every repair we perform with a new local labor warranty. 

Yes. Custom Solar Solutions services both residential and commercial Solar Energy Systems across the state of Georgia. Our in-house certified service team understands the unique demands of commercial installations — from larger system configurations and higher production requirements to the financial impact that downtime can have on your business operations. Whether you’re a small business owner or managing a large commercial facility, we bring the same level of expertise, accountability, and attention to detail to every service call. 

In many cases, homeowner’s insurance policies do cover Solar Energy System repairs — particularly when the damage is the result of a covered event such as a storm, lightning strike, or other sudden incident. However, coverage varies significantly depending on your policy and provider, and routine maintenance or repairs due to normal wear and tear are typically not covered. We recommend contacting your insurance provider directly to understand what your policy covers. Where applicable, our team can provide the documentation and written estimates your insurance provider may require to process a claim. 

Yes — orphaned solar system repair and service is one of our core specialties. Whether your original installer went out of business, left the Georgia market, or simply stopped offering service support, our dedicated service division is equipped to step in and take over full responsibility for your Solar Energy System. We perform a complete system assessment, address any outstanding repairs, restore monitoring access where applicable, manage manufacturer warranty claims on your behalf, and offer ongoing maintenance plans to keep your system protected going forward. No matter what brand your system is or who put it in, we have the factory certifications, in-house expertise, and local roots to get it back to performing at its peak. If you have an orphaned solar system in Georgia, Custom Solar Solutions is the team to call. 

The most common signs of an underperforming Solar Energy System are higher than expected utility bills, a noticeable drop in energy production, error codes or alerts on your monitoring platform, or a system that has gone completely offline. In many cases, homeowners and business owners don’t realize their system is underperforming until they compare their current utility bills to what they were paying shortly after installation. If something feels off or you simply haven’t had your system reviewed in a while, that’s reason enough to reach out. Our in-house certified service team can diagnose exactly what’s happening and get your Solar Energy System back to performing at its peak. 

Every repair performed by Custom Solar Solutions comes with a new local labor warranty so you are fully protected going forward. The specific terms of your labor warranty will be clearly outlined in your written estimate before any work begins — no surprises, no fine print. In addition to our labor warranty, the manufacturer warranties on your panels, inverters, and other hardware components remain intact and continue to be honored through our certified partnership with leading Solar Energy System manufacturers. You will know exactly what is covered and for how long before we ever pick up a tool. 

You’re not alone — many Georgia homeowners and business owners find themselves in this situation. Even if your original installer is still operating, the absence of an active service agreement effectively leaves your Solar Energy System without a dedicated service partner — which is sometimes referred to in the industry as a semi-orphaned or underserved system. Custom Solar Solutions is here to fill that gap. We welcome customers from any installer and offer ongoing maintenance plans designed to keep your Solar Energy System performing at its peak — regardless of who originally put it in place. 

As a general guideline, Solar Energy Systems should receive a professional inspection and maintenance review at least once a year. However, the frequency of service can vary depending on your system’s age, the manufacturer’s recommendations, your local environment, and whether your system has experienced any performance issues or weather related events. Georgia’s climate — including seasonal storms, humidity, and pollen — can accelerate wear on certain components, making regular maintenance particularly important in our region. An annual maintenance plan is the most effective way to ensure your system is consistently monitored, maintained, and performing at its best year round. 

Yes — we charge a standard truck roll fee for all service calls, which covers the cost of dispatching one of our in-house certified technicians to your home or business. We believe in being upfront about costs from the very beginning, so there are no surprises. The truck roll fee will always be communicated clearly before your appointment is scheduled. Once on site, our technician will perform a thorough diagnosis of your Solar Energy System and provide you with a detailed written estimate for any recommended repairs — with no obligation and no sales pressure.